The site is owned by Azienda Agricola Bastianelli, Via San Zenone 7d Alteta di Montegiorgio CAP 63833 – FM – C.F./P.I. 01742100447.
The customer is obliged to read carefully the general terms and conditions, before sending the order. These general conditions are available on the site to allow reproduction, understanding, and retention.
Contracts with Azienda Agricola Bastianelli through the site are governed by these terms and conditions in respect of the Italian legislation.
The seller is Azienda Agricola Bastianelli
Via San Zenone 7d Alteta di Montegiorgio CAP 63833
VAT number: 01742100447
The price of various products, as well as their descriptions and features, are listed on the page for each Category and in detail on each product page.
Once you have submitted an order, there will appear an order confirmation page. This order confirmation acts as a contract proposal and with it the customer acknowledges and States that she/he has read all the indications provided in the purchase process and accepts the present General Conditions and payment.
The contract between Azienda Agricola Bastianelli and the client shall be deemed concluded with acceptance of the order by Azienda Agricola Bastianelli. This acceptance is communicated to the customer through a confirmation email of the order to the address indicated by the customer during registration and/or completion of the order.
The prices displayed on the site are all VAT and expressed in Euros, the only currency accepted by Azienda Agricola Bastianelli.
The applicable prices for the ordered products are those that appear on this site at the time of placing your order. Those prices are VAT included. Instead, the shipping costs are not included and neither the eventual increases of the cash payment on delivery.
Delivery charges are invoiced based on the prices quoted on this site at the time of the order. These rates are defined according to the size of order, the weight of the products and the way of delivery and payment and delivery methods.
Azienda Agricola Bastianelli reserves the right to modify at any moment the prices and shipping charges and to cancel an order in case of obvious error in calculation or data system.
Azienda Agricola Bastianelli sends shipments only inside Europe, therefore every order that has the destination outside of Europe will not be accepted by the system and in any case will not be processed. Any received payment will be refunded to the client considering the bank costs occurred.
The customer is not entitled to damages or compensation, and any contractual or extra-contractual
liability for direct or indirect damages to person and/or things, caused by lack of acceptance or
even partial fulfillment of an order.
Visual and photographic representations of the products on the site are accompanying the description. It is understood that the photographic image of the product is for the sole purpose of presentation for sale and may not be fully representative of its characteristics but differ in color and/or size. In the case of difference between the image and the product description file, the description of the product is always authentic.
Azienda Agricola Bastianelli promotes responsible trade and excludes any liability shall bear in the case of purchases made by minors of 16 years
The client can pay the price of the products and the relative delivery costs with PayPal or with cash payment on delivery.
PayPal (including credit card):
For maximum security, the customer will carry out the payment transaction directly on the PayPal safe server: once you have confirmed your order, you will be redirected to the PayPal website where you can pay with your PayPal account or using a credit card or prepaid card.
paying directly to the courier on delivery.
After receiving the order Azienda Agricola Bastianelli will check the stock fpr the availability and will proceed with the order as soon as possible.
After having received the order from Azienda Agricola Bastianelli which corresponds the execution of the contract, the client will receive an e-mail that confirms the taking charge of the sent purchase order. This communication includes the order number, the date, a summary of shipping and billing information, the list of ordered products with their essential characteristics, their price and paid amount.
SIZES AND WEIGHTS OF THE PURCHASED PRODUCTS
The products realized and sold by Azienda Agricola Bastianelli are realized handmade, so the net weight of every product can be different from the weight indicated in the product page. Therefore the product that will be delivered to you will have the same, a little bit higher or a little bit lower weight than indicated in the product page.
Consumer code D.LGS 206/05 and D.L. 21/2014)
Azienda Agricola Bastianelli ensures that equal products to those shown and described on the site will be delivered and compliance with all rules regarding the conservation of the products until delivery at the place specified in the order. For all sold products, the responsibility is the manufacturer. In the case of packaged products Azienda Agricola Bastianelli is also responsible for the truthfulness and completeness of the information on the packaging. The pictures on the site and on the packages are provided to the customer to facilitate the recognition of the products; due to changes in the Pack, the pictures may not reflect exactly the look of the product delivered.
As expected by the consumer code D.LGS 206/05 (ex-right of withdrawal) and legislative decree 21/2014, customers of Azienda Agricola Bastianelli are guaranteed money back with the possibility to return purchased products within 14 working days of receipt, except some products due to their nature cannot be returned.
HOW TO REQUEST A REFUND
Send a letter or an email to Azienda Agricola Bastianelli within 14 working days from receipt of goods.
In the communication, indicate the product or products for which you intend to exercise the right of withdrawal.
– To exercise the right of withdrawal is necessary to return the purchased product, in perfect condition and with original labels.
– The product packaging must be accurate in order to safeguard the original covers from damage, application of writings or labels.
– Products must be returned by courier at own expense.
– We recommend you to use a traceable and insured shipping method as the Azienda Agricola Bastianelli will not be responsible for loss , failure to receive products or damage to the material submitted.
– The goods will be refunded by Azienda Agricola Bastianelli after checking the content and the condition of the goods, within 14 days of receipt of notice from the customer. Azienda Agricola Bastianelli full refund of expenses incurred by the customer to buy.
The products purchased on the site will be delivered to the address indicated by the customer during the purchase process. Azienda Agricola Bastianelli registers in its accounting on a special register every order placed on the site and will send to the customer an electronic receipt to the email address provided during the purchase and/or in printed form included in the package. For the issuance of the invoice the customer has to request it through the camp of ”notes”, which is present during the checkout when entering the own billing information. It is not possible to make any change to the invoice after the issuance of the same.
All purchases will be delivered by express courier GLS (hereinafter, ”carrier”) from Monday to Friday, excluding holidays and festivity. Azienda Agricola Bastianelli is not responsible for unforeseeable delays, inefficiency or non-delivery by the carrier.
Once shipped products, Azienda Agricola Bastianelli will inform the customer by means of a notification in the reserved Area and/or e-mail the dispatch of the goods and their tracking links.
Except in cases of force majeure or unforseeable circumstances for all delivered products in Italy, we guarantee a period of 7 working days (in Europe 10 working days) starting from the day following to receipt of payment and the relative order confirmation e-mail for your order, if Azienda Agricola Bastianelli doesn’t communicate – within 7 days – the inability to deliver the goods ordered as a result of, even temporary, unavailability of products. In the event of such notification, the customer will have the opportunity to wait for the new product availability missing or choose one or more alternative products. In the event that the customer decides not to choose alternative products or to cancel the order, Azienda Agricola Bastianelli will refund any amounts already paid by the customer within the same time.
Product information provided through the site are constantly updated, but we cannot guarantee the complete absence of errors.
Azienda Agricola Bastianelli reserves the right to correct any errors, inaccuracies or omissions including after an order has been placed, or to change or update information at any time without prior notice.
Any complaint must be forwarded to Azienda Agricola Bastianelli sending an email to the address firstname.lastname@example.org or by calling the following number: +39.0734.5106 67 (from Monday to Friday from 9 a.m. to 12 a.m. and from 15 p.m. to 16 p.m.), or via a registered letter to the following address:
all’Azienda Agricola Bastianelli
att.ne Assistenza Clienti
Via Tenna Loc. Archetti
63025 Piane di Rapagnano – FM
APPLICABLE LAW AND JURISDICTION
The sales contract between the client and Azienda Agricola Bastianelli is concluded in Italy and regulated by the Italian Legislation. For the solution of civil and criminal controversy arising from the conclusion of this remote sales contract, the territorial competence is that of the jurisdiction of Fermo district.